Frequently Asked Questions
We've answered a set of the most common questions we get from our users here. If you can't find your answer here, please don't hesitate to reach out to us.
You can register via the Tilt app! The Tilt web app can be used right from your browser on both Android and iOS devices. To go to the app, click here.
Palava: Our bikes are available 24x7. Usage of electric bikes is restricted only while we recharge their batteries.
Jamshedpur: We operate from 6 am to 6 pm every day of the week except on Mondays.
If Tilt is not going to be operational or particular stations don't work due to ongoing maintenance, we'll let you know via SMS or a notification on the web app.
Tilt is available to everyone who is 16 years of age and older. 16 and 17-year old riders must have the permission of their parent/guardian. Tilt will immediately block any account found to be violating this rule.
We recommend that you use a bicycle for a maximum of 2 hours at a time so they remain available for others. Please note that you can return the bike only during operational hours.
Please see the Ride Now section within the Tilt web app for the station locations. Click on any station to see how many bikes are available.
According to Indian laws, bicyclists are not required to wear helmets. However, we strongly encourage and recommend that you wear a helmet.
Not yet! We will soon introduce a "Hold" feature in case you want to temporarily pause your ride while you pick up groceries or meet a friend.
No, a user is only allowed to rent one Tilt bike at a time.
Please see our pricing page for detailed information on pricing and policies.
If possible, use your Tilt app to check the availability of empty docks at stations before your ride. If a station is full, lock the bike at another station that is empty or contact our helpline by calling 022 48966097.
If you check out a bike and it has a problem, please return the bike to the nearest Tilt station and immediately call us at 022 48966097 so we can fix it.
Tilt bikes are going to experience regular wear and tear, and we have a team of mechanics working to keep the system in good working order. However, if you cause obvious damage to a Tilt bike, you are responsible for the cost of repair. Please call us immediately at 022 48966097 to report a damaged bike.
If you lose your Tilt smart card, call us immediately at 022 48966097 so we can cancel the card and get you a new one. Make sure you do this quickly to avoid unauthorized use of your account.
Immediately call us at 022 48966097 to report a lost or stolen bike. The customer service representative you speak with will ask you to fill out a Theft Report form. In addition, you must call or visit the police station in the area where the theft occurred and file a theft report. Your account may be charged for the cost of recovery or replacement of the bike.
If anyone is injured, call 102 immediately. You should also contact the police station in the jurisdiction the accident took place and file a report. This will help assure all important information is documented. Within 24 hours of the incident, you must notify us of the crash by calling us at 022 48966097. The bike remains your responsibility until it has been properly locked at a dock, or handed over to a Tilt representative. Otherwise, you must secure the bike until you are able to return it to Tilt.
Yes. As detailed in our Terms of Service, you are responsible for the bike while it is checked out under your account. If something happens to the bike during your ride, your account will be charged accordingly.
You can recharge your wallet via the “Wallet” section on the app. We accept payment via all major credit cards, debit cards and net banking accounts. We also accept UPI payments or payments via other mobile wallets.
No. Please do not take the bikes home or leave them unattended. Strict action will be taken against anyone violating this rule.
All your recharges are stored as Tilt credits in your wallet. We charge you a certain number of credits whenever you ride. You can find out more on our pricing page.
Yes. You need to have at least 30 credits in your wallet before you can take a ride.
We'd hate to see you go but if you still want to delete your account, you can do so by sending an account deletion request to firstname.lastname@example.org mentioning your registered phone number. We'll ensure that your account and all the data we have related to your account is permanently deleted within 48 hours.