Tilt Pricing Policy

This Pricing Policy contains information on what users are charged for using Tilt. It also describes some important stuff for the rare cases when things go wrong.

List of rates

The rates we charge users vary based on the location they're using Tilt at. Detailed pricing information for each location can be found below.

Palava

  1. Unless otherwise specified in the Tilt web app, every new user must make a first recharge of ₹199. This amount is added in full to the Tilt wallet and charges for rides are deducted in the form of credits from the wallet.
  2. Usage of non-electric, fitness bikes is charged at ₹5 for the first 30 minutes and 20 paise/min thereafter.
  3. Usage of electric bikes is charged at ₹15 for the first 30 minutes and 70 paise/min thereafter.
  4. A minimum of 30 credits have to be maintained in the Tilt wallet in order to unlock a bike.

Jamshedpur

  • Unless otherwise specified in the Tilt web app, every new user must make a first recharge of ₹49. This amount is added in full to the Tilt wallet and charges for rides are deducted in the form of credits from the wallet.
  • Usage of non-electric, fitness bikes is charged at ₹10 for the first 30 minutes and 20 paise/min thereafter.
  • A minimum of 30 credits have to be maintained in the Tilt wallet in order to unlock a bike.
  • An optional smart card can be purchased for ₹60 in order to unlock a Tilt bike without using a mobile phone.

Penalties

  • A penalty of ₹5,000 will be levied on a user who is found to be responsible for the loss of a bicycle.
  • A penalty of ₹25,000 will be levied on a user who is found to be responsible for the loss of an electric bicycle.
  • A penalty of ₹500 will be levied on a user who is found to be responsible for the loss of a helmet or any other accessories given out by Tilt.
  • A late fee of ₹200 will be charged for every extra hour if a bicycle is not returned to a Tilt station after 24 hours.

Pricing Range

Typically, the range of transactions on our platform varies from ₹20 to ₹1,000.

Schedule of Payment

Some of our services can be utilized for fixed durations upon payments of fixed amounts. In such cases, it is clearly mentioned within the description of these services. The period of usage in these cases vary from 1 day to 1 year.

The time period of 1 month, wherever specified, should be considered to be equal to 28 days.

Pricing Errors

We do our best to ensure that we don’t make errors in processing transactions. Despite our efforts, pricing errors may still occur. If you have been charged more than the slated amount, we will cancel your purchase, initiate a refund and notify you of the cancellation. You can write to us at support@tilt.bike if you want to report an error.

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase of Tilt credits, we can’t offer you a refund. We also can't offer you a refund if you've already used a part of your recharge amount for taking any number of rides. You can request for a refund by writing to us at support@tilt.bike. Refunds will be issued at the sole discretion of Tilt.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit/debit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at support@tilt.bike.