FAQs

We've answered a set of the most common questions we get from our users here.

If you can't find your answer here, please don't hesitate to reach out to us via the contact page.

Palava

You can register via the Tilt app! The Tilt web app can be used right from your browser on both Android and iOS devices. For more information, click here.
Our bikes are available every day of the week. While fitness bikes are available 24x7, we limit the usage of the electric bikes from 4 am to 11:59 pm to ensure we recharge the batteries. If Tilt is not going to be operational or particular stations don't work due to ongoing maintenance, we'll let you know via SMS or a notification on the web app.
Tilt is available to everyone who is 16 years of age and older. 16 and 17-year old riders must have the permission of their parent/guardian. Tilt will immediately block any account found to be violating this rule.
We recommend that you use a bicycle for a maximum of 8 hours at a time so they remain available for others. Please note that you can return the bike only during operational hours.
Please see the Dashboard section within the Tilt web app for the station locations. Click on any station to see how many bikes are available.
According to Indian laws, bicyclists are not required to wear helmets. However, we strongly encourage and recommend that you wear a helmet. 
Not yet! We will soon introduce a "Hold" feature in case you want to temporarily pause your ride while you pick up groceries or meet a friend.
No, a user is only allowed to rent one Tilt bike at a time.
Please see our pricing page for detailed information on pricing and policies. 
If possible, use your Tilt app to check the availability of empty docks at stations before your ride. If a station is full, lock the bike at another station that is empty or contact our operator by calling 079 41057357.
If you check out a bike and it has a problem, please return the bike to the nearest Tilt station and immediately call us at 079 41057357 so we can fix it.
Tilt bikes are going to experience regular wear and tear, and we have a team of mechanics working to keep the system in good working order. However, if you cause obvious damage to a Tilt bike, you are responsible for the cost of repair. Please call us immediately 079 41057357 to report a damaged bike.
Immediately call us at 079 41057357 to report a lost or stolen bike. The customer service representative you speak with will ask you to fill out a Theft Report form. In addition, you must call or visit the police station in the area where the theft occurred within 24 hours and file a theft report. Your account may be charged for the cost of recovery or replacement of the bike.
If anyone is injured, call 102 immediately. You should also contact the police station in the jurisdiction the accident took place and file a report. This will help assure all important information is documented. Within 24 hours of the incident, you must notify us of the crash by calling us at 079 41057357. The bike remains your responsibility until it has been properly locked at a dock, or handed over to a Tilt representative. Otherwise, you must secure the bike until you are able to return it to Tilt.
Yes. As detailed in our Terms of Service, you are responsible for the bike while it is checked out under your account. If something happens to the bike during your ride, your account will be charged accordingly.
You can recharge your wallet via the “Wallet” section on the app. We accept payment via all major credit cards, debit cards and net banking accounts. We also accept UPI payments or payments via other mobile wallets. 
No. Please do not take the bikes home or leave them unattended. Strict action will be taken against anyone violating this rule.
All your recharges are stored as Tilt credits in your wallet. We charge you a certain number of credits whenever you ride. You can find out more on our pricing page.
Yes. You need to have at least 30 credits in your wallet before you can take a ride.
We'd hate to see you go but if you still want to delete your account, you can do so by sending an account deletion request to info@tilt.bike mentioning your registered phone number. We'll ensure that your account and all the data we have related to your account is permanently deleted within 48 hours.

Jamshedpur

You can register via the Tilt app! The Tilt web app can be used right from your browser on both Android and iOS devices. For more information, click here.
Tilt operates from 7 am to 5 pm every day of the week except on Mondays. If Tilt is not going to be operational or particular stations don't work due to ongoing maintenance, we'll let you know via SMS or a notification on the app.
We recommend that you use a bicycle for a maximum of 1 hour at a time so they remain available for others. Please note that you can return the bike only during operational hours.
Tilt is available to everyone who is 16 years of age and older. However, 16 and 17-year old riders must have the permission of their parent/guardian before they can start using Tilt.
The Dashboard on our app displays the location of all our stations on a map for easy access. You can use the Tilt web app here.
According to Indian laws, bicyclists are not required to wear helmets. However, we strongly encourage and recommend that you wear a helmet. 
No, a user is only allowed to rent one Tilt bike at a time.
Please see our pricing page for detailed information on pricing and policies. 
If possible, use your Tilt app to check the availability of empty docks at stations before your ride. If a station is full, lock the bike at another station that is empty or contact our operator by calling 079 41057357.
If you check out a bike and it has a problem, please return the bike to the nearest Tilt station and immediately call us at 079 41057357 so we can fix it.
Tilt bikes are going to experience regular wear and tear, and we have a team of mechanics working to keep the system in good working order. However, if you cause obvious damage to a Tilt bike, you are responsible for the cost of repair. Please call us immediately 079 41057357 to report a damaged bike.
If you lose your Tilt smart card, call us immediately at 079 41057357 so we can cancel the card and get you a new one. You will be charged for the new smart card as per our pricing policy. Make sure you do this quickly to avoid unauthorized use of your account.
Immediately call us at 079 41057357 to report a lost or stolen bike. The customer service representative you speak with will ask you to fill out a Theft Report form. In addition, you must call or visit the police station in the area where the theft occurred within 24 hours and file a theft report. Your account may be charged for the cost of recovery or replacement of the bike.
If anyone is injured, call 102 immediately. You should also contact the police station in the jurisdiction the accident took place and file a report. This will help assure all important information is documented. Within 24 hours of the incident, you must notify us of the crash by calling us at 079 41057357. The bike remains your responsibility until it has been properly locked at a dock, or handed over to a Tilt representative. Otherwise, you must secure the bike until you are able to return it to Tilt.
Yes. As detailed in our Terms of Service, you are responsible for the bike while it is checked out under your account. If something happens to the bike during your ride, your account will be charged accordingly.
You can recharge your wallet via the “Wallet” section on the app. We accept payment via all major credit cards, debit cards and net banking accounts. We also accept UPI payments or payments via other mobile wallets. 
All your recharges are stored as Tilt credits in your wallet. We charge you a certain number of credits whenever you ride. You can find out more on our pricing page.
Yes. You need to have at least 30 credits in your wallet before you can take a ride.
We'd hate to see you go but if you still want to delete your account, you can do so by sending an account deletion request to info@tilt.bike mentioning your registered phone number. We'll ensure that your account and all the data we have related to your account is permanently deleted within 48 hours.

Tata Motors

Tilt is available only to employees in Tata Motors Pune. All employees are pre-registered so there is no separate registration process. You can track your usage via the mobile web app which you can use here.
Your employee ID card has been pre-activated on the Tilt system. Just swipe your card at any dock to unlock a bike.
Tilt operates between 7 am to 7 pm every day from Monday to Saturday. In addition, restrictions may be put in place at the end of certain shifts considering heavy bus traffic. If Tilt is not going to be operational or particular stations don't work due to ongoing maintenance, we'll let you know via SMS or a notification on the app.
The bikes need to returned to a Tilt station at the end of a trip. We encourage users to return their bike to any of the stations within half an hour of unlocking it from a Tilt station.
Write an email to info@tilt.bike mentioning your name, employee ID and department. We'll get back to you within 2 working days.
The Dashboard on our app displays the location of all our stations on a map for easy access. You can use the Tilt web app here.
We strongly encourage and recommend that you wear a helmet. 
Yes! Tilt bikes do have a “Hold” feature. If you want to attend a meeting and then hop back on the same bike, simply lock the bike with the “Unlock Code” provided on the app. During this time, the bike will not be available for other users to unlock. You ride will still be considered ongoing while the bike is on hold.
No, a user is only allowed to rent one Tilt bike at a time.
Tilt is free for all Tata Motors employees within the Tata Motors campus.
If possible, use your Tilt app to check the availability of empty docks at stations before your ride. However, we understand this is not always ideal so in the case that a station is full, you can lock the bike to itself using the attached cable lock. You can find the unlock code in the app or in the SMS you received at the start of your ride. We’ll take care of the rest.
Yes, you can pre-book a bike from the mobile app for up to 10 minutes, so it will be waiting for you when you arrive. Select the station you want to ride from on the map and click on the “Pre-book” button.
If you check out a bike and it has a problem, please return the bike to the nearest Tilt station and immediately call us at 079 41057357 so we can fix it.
Tilt bikes are going to experience regular wear and tear, and we have a team of mechanics working to keep the system in good working order. However, if you see that obvious damage has been caused to a Tilt bike, please call us immediately at 079 41057357 so we can take care of it.
Immediately call us at 079 41057357 to report a lost or stolen bike.